Question 1

Accepted Answer

This practical support programme is designed to work alongside your weight loss medication. It offers clinician-led coaching, flexible chat support, meal inspiration and simple activity ideas to help you build healthy habits and stay on track.

Question 2

Accepted Answer

No. While the programme is designed to complement medication, anyone looking for structured support, motivation and healthy habit-building is welcome to join.

Question 3

Accepted Answer

You'll receive a one-to-one kick-off session with a coach via video consultation where you can discuss your goals and motivators and receive personalised tips. Throughout the programme, you'll also have access to the coaching team via our secure chat feature for ongoing support and guidance.

Question 4

Accepted Answer

Yes. Your coach will tailor their advice based on your needs and preferences. You’ll also get content and ideas designed to support your goals - at your pace.

Question 5

Accepted Answer

You’ll receive full access to the programme for one month. This includes coaching, chat support, and practical tips around nutrition, activity, mindset and habits.

A small amount may be temporarily charged and automatically refunded to verify your payment method, but no payment is taken for the trial itself.

Question 6

Accepted Answer

Yes. This service works alongside your existing care - helping you stay focused, build good habits and feel supported between check-ins.

Question 7

Accepted Answer

Yes. This service is designed to work alongside any existing support you may have - whether that's guidance from a pharmacist, another health professional or your own personal approach. It helps you stay focused, build healthy habits and feel supported day to day.

Question 8

Accepted Answer

Yes. We take your privacy seriously and ensure all personal information is handled securely and in line with data protection regulations.

Question 9

Accepted Answer

Getting started is simple. First, sign up for the free trial and create your account. You’ll then be asked to verify your ID using a device with a camera - this involves taking a quick photo of your ID and a selfie.

Once verified, you’ll complete a short questionnaire to help us understand your background, goals and what kind of support you're looking for. From there, you're all set - you can start exploring resources, chat with our team and book your one-to-one coaching session.

Question 10

Accepted Answer

At the end of your free trial, your subscription will automatically begin unless you cancel beforehand. You’ll continue to have full access to coaching, chat support and all resources.

We’ll send you a reminder before your trial ends, and you’ll be able to review pricing and manage your subscription at any time.

Question 11

Accepted Answer

Yes. You’re free to cancel whenever it suits you. To cancel your plan, please contact our customer care team. They’ll be happy to assist you.

You’ll continue to have access until the end of your current monthly billing period, and won’t be charged again after that.

Question 12

Accepted Answer

Let your coach know about any dietary needs or allergies. They will tailor meal suggestions and advice to suit your requirements.

Question 13

Accepted Answer

No special equipment is needed. All you need is internet access to use our platform and chat with your coach.

Question 14

Accepted Answer

You’ll have an initial session and can message our coach team anytime via our secure chat. One of our coaching team will respond regularly to support your progress.

Question 15

Accepted Answer

Everyone’s journey is different. Your coach team will help you set realistic goals and adjust your plan as needed to keep you motivated and progressing.

Question 16

Accepted Answer

Yes. The programme is available online, so you can access it from your mobile, tablet, or computer, wherever you are.

Question 17

Accepted Answer

Currently, our focus is on one-to-one coaching, but we may offer group sessions or community forums in the future.

Question 18

Accepted Answer

No. This programme provides practical support and information for healthy habit-building, but it is not a substitute for professional medical advice, diagnosis, or treatment. In case of a medical emergency, contact emergency services immediately.

Question 19

Accepted Answer

If you have any medical questions or concerns about your health, medications, or treatment, please contact your GP or medical team directly. Our coaches cannot provide medical advice or answer clinical questions.

Question 20

Accepted Answer

No. Our support is focused on healthy lifestyle changes. For personalised medical advice or treatment adjustments, always consult your GP or healthcare provider.

Question 21

Accepted Answer

If you notice any side effects or health problems, contact your GP or medical team as soon as possible. For urgent or severe symptoms, seek emergency care immediately

Frequently asked questions

WM FAQ

Frequently asked questions

WM FAQ

What is this service and how does it work?

Do I need to be on weight loss medication to use the programme?

What kind of support will I get from my coach?

Is the programme personalised to me?

What’s included in the free trial?

Can I use this service if I’m already getting support from my clinic?

Can I use this service if I’m already getting support elsewhere?

Is my information kept confidential and secure?

How do I get started with the programme?

What happens after the free trial ends?

Can I pause or cancel my membership at any time?

What if I have dietary restrictions or allergies?

Do I need special equipment or apps to participate?

How often will I communicate with my coach?

What if I don’t see results right away?

Can I access the service from anywhere?

Is there a community or group support option?

Is this service a replacement for medical advice or emergency care?

What should I do if I have a medical question or concern?

Can I get personalised medical treatment advice through this programme?

What if I experience side effects or health issues while using the programme?